Shipping Policy

Delivery/Shipping Guidelines

Orders placed Monday-Friday will begin processing the next business day, excluding holidays and weekends, and will ship within 24 hours pending availability and credit verification. Orders placed on Friday after 2 PM PST will begin processing on the following Monday. Toschi customer support will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We use UPS for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. All orders are shipped using either UPS Ground, Next day or 2nd day. Rates are calculated through UPS calculator. If you still have not received your purchase after 2 weeks, please notify sales@toschi.com or call +1 650 508 4420. All California deliveries will incur a 9% sales tax. Please contact sales@toschi.com if you have any questions. Please be advised that once an order has been placed we are unable to make any modifications to the order including cancellations.


International Shipping Disclaimer

International customers must pay applicable sales tax, tariffs, duties and customs charges which are determined by your local government and vary by country. Duties, tariffs, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Your order confirmation details only the amount collected Toschi. Please contact your local government for specific details. By completing your order you agree to pay all applicable fees. If you refuse or return your order, no international shipping charges or fees paid to local government will be refunded. Canadian Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). We suggest you call UPS ahead of time (1-800-742-5877) to understand more and or to pay these charges, eliminating the need for payment on delivery.


Tracking your Order

You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package.


Refused Shipments

If you decide to refuse any shipments from Toschi.com, you are responsible for the original shipping charges incurred on the package (on both the original and return shipments), and the cost of returning the package to Toschi. This amount will be subtracted from your merchandise refund.


Products Available

Although availability may be indicated on the Toschi website, we cannot guarantee product availability or immediate delivery. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to cancel any order.